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/Spa FAQ

At Shop Good’s spa, we strive to provide you a luxury experience at the intersection of non-invasive, healing and maximum results. Check out these commonly asked questions to help you navigate our spa offerings and ensure your experience is the best it can be.

How far in advance should I book my facial?

We highly recommend booking your treatment a month in advance to ensure you receive your desired facial date. 

When should I plan to arrive before my service? 

We suggest arriving 10 minutes prior to your first facial treatment, allowing yourself time to check in, use the restroom, and familiarize yourself with our spa. 

How often should I receive facials? 

We recommend a facial every 3-5 weeks. Our estheticians will monitor your skin at this frequency throughout the scheduled appointments. Our skin is going through different things depending on the season and your lifestyle, so having a monthly check-in with a professional ensures you get the best treatment and results. 

Why do we not offer steam during our facials?

At Shop Good Spa, we strive to evolve continuously to provide the best experience and results for all clients. Though traditionally used to open pores and facilitate extractions, new research has shown that steam and excess heat can do more harm than good: it can be harsh, dehydrating, and aggravating to the skin (especially for sensitive skin types or inflammatory conditions like rosacea + eczema). By foregoing steam during facials and instead opting for more gentle but effective methods (like increased facial massage and warm towel compresses), Shop Good is prioritizing protecting the skin barrier for truly healthy skin.

How much should I tip my holistic esthetician? 

Our facials do not include gratuity. We encourage a gratuity of 20% of your total service cost. This is the best way to say “thank you” to your holistic esthetician for a great service!

Are Shop Good facials pregnancy safe? 

Yes! Our facials during pregnancy are especially important for many reasons. Your skin can be reflective of the hormonal changes occurring within your body. Receiving regular services can help alleviate some of the symptoms when your usual products are off-limits. Our estheticians will customize each step to ensure it’s pregnancy safe and will elevate the facial bed to your comfort level.

What age do you recommend to start receiving facials? 

We believe that healthy skin and wellness start early, and we welcome all ages.  Our facials are all customized and catered to what the skin needs in the client’s life cycle. Professional facials are also an excellent opportunity for teens to learn about their skin and how best to care for it.

What should I wear during my treatment?

Please disrobe to the level of your comfort to enjoy your service. Our estheticians are fully trained in proper draping procedures to ensure your privacy and comfort.

Should those with facial hair shave before my treatment?

Shaving is recommended but not necessary for those with facial hair before a facial. If you choose to shave before your facial, be sure to do so at least one day before your appointment. 

Why do I need to book with a credit card?

When scheduling your appointment, you will be asked to enter a credit card in order to complete the reservation and secure your appointment, due to our cancellation policy. This card will not be charged upon booking and does not need to be used when checking out for your service.

What is our cancellation policy? 

In the event of a cancellation with less than 24 hours notice, you will be charged 50% of your scheduled service. No-show appointments will be charged 100% of service.

As a courtesy, we will send a confirmation text and/or email before your appointment. If we cannot reach you, please understand it is your responsibility to remember your appointment dates and times to avoid missed appointments and cancellation fees.

What if I arrive late for my appointment? 

Our estheticians can only provide the treatment within the time slot allowed and will be unable to extend your appointment.

Why was my appointment moved by 10 minutes?

To create the most available space for our guests and members, we maximize our schedules each week, meaning the time you booked may at times be changed. We will always call to confirm changes. We thank you for understanding and allowing us to share the glow. 

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